Every purchase made in your store creates an order. This screen shows all of them, newest first.

The list

• The buyer’s name and email.
• Amount and date.
• Payment: “Paid” if the gateway confirmed the charge, or “Payment pending”.
• Shipping: where the delivery stands.

Managing an order

1. Click the order to open it. You will see the buyer’s details, the address and the products with their quantity and price.
2. In Shipping status choose: Pending shipment, Shipped, Delivered or Cancelled.
3. Click Save.

You can only change the shipping status. The amount, products and payment status cannot be edited, so the order always reflects what was charged.

Giving the money back as balance

If a paid order from a registered customer is cancelled, you can give the amount back as balance in your store: set it to Cancelled, write the amount (at most what the order cost minus what was already given back) and a reason, and click Save. The customer will see it under My balance and can use it on their next purchase. This does not refund anything through the payment gateway: to refund their card, do it from your gateway. More in Customer balances.

If you charge with Klarna

Klarna only authorises the payment at checkout. The actual charge happens when you mark the order as Shipped. If that charge fails, the order stays shipped and you can retry the charge by saving the form again.

Gateways are set up in Payment methods.

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